Standard Bank's IT Service Management Conference: A journey of collaboration and purpose

The delegates from 17 countries

The Conference was more than an event, it was a journey to reconnect employees with Purpose and Value of ITSM, while fostering a sense of collaboration, communication, feedback, learning, sharing, appreciation and fun.


The Themes

The 5 day conference was built around the following themes:

  • Day 1: Connecting to PURPOSE and APPRECIATION for the value of ITSM within the Bank

  • Day 2: Exploring how Whole Brain Thinking, Insights and Ontology can impact our INFLUENCE

  • Day 3 & 4: Sharing information, practices and standards to UNDERSTAND and COLLABORATE as iTSM

  • Day 5: CONSOLIDATING learning, integrating insights and providing FEEDBACK to co-create and own solutions for the future.


The Tools

To design and facilitate a meaningful large group process that met the objectives and delivered a memorable experience, we used a range of methods and tools. These included Energizers & Activities, Digital engagement tools, Live demos, Deep dives, Small group conversations, Panel Interviews, Quizzes, Prizes, Show and Tell showcases, Masterclasses and Keynote speakers.


The impact

An overwhelming 93% of the delegates found the conference valuable and worthwhile.

Michelle Slabbert, Head: Group Service Management Practice, shares her thanks:

“Based on my previous experience of working with them, I reached out to CreateConsulting. I wanted it to be entertaining, engaging and deliver valuable takeaways. By using artful questions, Mel sought to understand my vision and beautifully crafted the vision and outcomes. We then co-created an engaging rapport with the delegates and managed the energy very well.

They were true partners, continually working with us to get the best out of the event. using Whole Brain Thinking and Time to Think Frameworks, they weaved a golden thread throughout the event. Mel’s insights, thought leadership and calm grounding energy was much appreciated. The conference was a huge success and the feedback reflected this. Thank you CreateConsulting, for your partnership in making this possible.”

Justin Kiley